Payments

At this moment we only accept direct bank deposits. After the order is placed you will see the bank information at the checkout and receive an email. After your payment is cleared we will start your order process. All sales are final after 14 days from receipt. If you wish to cancel your order before you decide to make the payment please contact us on care@loveliesbyloeloe.com

Shipping

The Netherlands
Flat rate: 3.95         Track & Trace: 8.35
Free shipping on all orders in the Netherlands when you buy €75 or more.

Within Europe (2 zones)
Flat rate: 9.31/11.97     Track & Trace: 11.95/13.95
Free shipping on all orders within Europe when you buy €100 or more.

Worldwide:
Flat rate: 15.00         Track & Trace: 17.95
Free shipping on all orders in  when you buy €175 or more.

Flat rate = Standard shipping method
Track and Trace = You receive a code to track and trace your shipment and your order is insured up to €50.

Orders will be sent with PostNL after payment is cleared. As all pieces are handmade to order, please allow approximately 2-5 days for us to process your order. Once the item is shipped, packages in the Netherlands will arrive in 1-2 business days. International packages arrive within 14 business days, although delivery within 14 business days is not guaranteed.

Custom Fees and/or other charges are the responsibility of the buyer, we have no control of these charges, so we suggest to check first what applies to your country before ordering. Please make sure your address is correct. If an incorrect address is provided, then the buyer will be responsible for the extra shipping costs. We will not be responsible for shipment lost in transit. 

Product info

All bracelets are handmade with precious and semi-precious stones. We believe that the stones amplify, and accelerate energy patterns which combine their natural power with the strength of your desires to assist you in spiritual, emotional, physical and holistic healing . We use nature in the greatest form and mostly handpick our stones and respect the culture and history of the materials, small deviations are part of the special traditional character and because of that all bracelets are unique in their own way!

Most bracelets are strung on an durable elastic cord that easily slips on your wrist. The elastic strand is stretchy and will stretch like a rubber band when slipped on and off and returns to its original shape after stretching.  The CZ Closing bracelets are strung on twisted stainless steel wire with a metallic bronze nylon coating.
If you wish any other bracelet to be strung on the stainless steel in stead of the elastic cord, please email us before placing an order as price may differ.

Sizing

With a piece of string, tape or similar, measure your wrist around, just below the wrist bone, on the widest part of your wrist or where you would wear the bracelet, then use a ruler to measure the length. That would be your wrist size. Choose an approximate size from the size options in the listing you intend to buy. If you are not sure about what size to buy, please send us an email to care@loveliesbyloeloe.com

Little Lovelies XXS: 14cm [2-5 yrs]
Little Lovelies XS: 15.5cm [6-10yrs]
S= 16.5cm
M= 17.5cm [Standard size]
L=  19cm

Care

Each piece is handmade and checked by our designer to ensure the highest quality control.  After that, it is up to you to treat your piece with love to ensure that it remains in perfect condition.
Handmade jewelry is more fragile than industrially made items, therefore it needs to be handled with care and consideration. Our products are subject to wear and tear. Do not expose your piece to water or other liquids. Don’t wear your piece in the shower or while exercising or perspiring. To clean your piece, polish with a soft, dry cloth gently.(do not use water-based or other wet cleaning solutions.) Do not throw or drop your piece on hard surfaces and your piece should be stored accordingly.

Returns

According to Dutch law you are entitled to cancel your order up to 14 days after receipt without any notice. If you make use of your right of withdrawal, the product needs be returned with all delivered accessories and – if reasonably possible – in the original condition and packaging to Lovelies by Loeloe. We only accept items that have not been worn. There will be a seal added to your item to make sure that you didn’t. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to return your product. You will then be credited with the full order amount including shipping. The cost of returning to the webshop is for your own account. These costs are about €6.95 per package, see the exact rates on your carrier’s website. To use this right, you can contact fill out this file (PDF) or send us an email. We will then pay the due amount within 14 days of registration of your return tickets, provided that the product has already been returned in good order.

Custom Made products you buy through Lovelies by Loeloe made according to your own specification and are non- returnable . The right of withdrawal is therefore not applicable. The sale is therefore final after successful payment.​

Complaints

Do you have a complaint about our service or the product you ordered. please email us at care@loveliesbyloeloe.com

Privacy

We respect the privacy of all users on this site and ensures that the personal information you provide us is treated confidentially. We use your information to make the orders as quickly and easily as possible. Furthermore, we will use this information solely with your permission. We will not sell your personal information to third parties and will only make it available to third parties involved in the execution of your order. Lovelies by Loeloe uses the collected data to provide her customers with the following services:

If you place an order, we need your name, e-mail address, shipping address and payment information to perform your order and keep you informed of the progress. Data on the use of our site and the feedback we receive from our visitors will help us to further develop and improve our website.
If you respond to an action or contest, we will ask you your name, address and e-mail address. We use this data to perform the action, announce the prize winner (s), and measure the response to our marketing efforts.

By completing a purchase with us and visiting our website, you acknowledge you have read, understand and are agreeing to our policy.

All rights and interest in trademarks appearing on this web site and related services are the sole possession of Lovelies by Loeloe.